German carmaker Volkswagen was one of the “most disliked” companies for pressure groups last year following its emissions scandal and is now trying to change their current approach to operations management after a great damage to their reputation caused by a string of damaging recalls. You are a new operations manager at Volkswagen and you are required to apply methodologies that will assist with the management of change within the organisation: 1. Formulate an operations strategy that will integrate with the product requirements and quality assurance. 2. Advice on benefits of make/buy/outsourcing decisions linked to specific components and services. 3. Produce a draft plan of managing operations function. 4. Prepare a short report on the optimum layout for specific types of process work flows and technologies.
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